How long does an item take to ship out?
We ship out products same day if order is placed before 4 PM CT if UPS shipping option was chosen, 12 PM CT for UsPS. Orders usually arrive to their final destination within 1 to 3 business days, depending on the day, time and where the order is being shipped to. Orders placed on the weekends or Mondays will ship out the following Tuesday. Unfortunately, once an order is out of our hands, we have no control over the carriers process, and can't guarantee a day of delivery. We do not offer refunds for shipping.
Where are the products being shipped from?
We are located in Downtown Rockwall, TX. All products ship directly from us.
What carrier is used to ship products?
We ship with UPS and USPS.
***Please note we are not responsible for any packages lost or missing in the shipping process.***
If you have an issue with a lost or stolen package you must call your local post office and file a claim or go to USPS.gov to file your claim.
What is the exchange policy?
We offer store credit or exchange if your purchase is received by us within 14 days of being purchased, with receipt. After 14 days, we can no longer offer either. Items must be in original condition and have no damage done to them as we only send customers products in perfect condition! They must have never been worn and tags still on to be able to make an exchange.
How do I go about making an exchange?
If/when you need to make an exchange, you can mail it back to us, or if you purchased in store, just bring it up to us. We will then help you to successfully make an exchange.
What's the best way to contact Wren + Willow?
The best way to reach us is by emailing email@example.com. Also, feel free to contact us by phone at 469.769.1311. You can also get in touch with us by filling out the "Contact Us" form that is located on each product page and directly under the Contact Us tab.
What payment methods are accepted?
We accept all major cards--Visa, Mastercard, American Express, JCB, Discover and all credit cards.
Can I feel secure shopping online?